Casinova Casino Terms & Conditions

These Terms & Conditions explain the rules that apply when you visit or use Casinova Casino. Please read them carefully before opening an account, depositing funds or playing games. By accessing the website or using its services, you acknowledge that you have read, understood and agreed to these terms, together with any additional terms displayed for particular services or promotions.

Casinova Casino holds a PAGCOR licence and a Curaçao Gaming Licence, and protects all account and transaction data with 256-bit SSL encryption.

1. General terms and acceptance

These Terms & Conditions form an agreement between you and Casinova Casino regarding your use of the website, account services, games and related features. They apply to all visitors, registered account holders and other users of the site. If you do not agree with any part of these terms, you must not use the website or its services.

Additional rules may apply to specific games, payment methods, promotions, tournaments, competitions or other services. Those rules will be made available where relevant and form part of these Terms & Conditions. If an additional rule conflicts with these terms, the additional rule will apply only to the relevant service or promotion.

Casinova Casino may update these terms from time to time to reflect changes in services, technology, legal requirements or business practices. The latest version will be published on the website. You should review this page regularly. Continued use of the website after an update means that you accept the revised terms.

Eligibility and legal responsibility

You must meet the minimum legal age and all other eligibility requirements that apply in your location before using the service. You are responsible for checking whether online gambling is lawful for you and for complying with any laws that apply to you. The service must not be used from a jurisdiction where online gambling or access to the service is prohibited.

You must provide accurate information when registering and keep that information current. You must not open or use an account on behalf of another person, allow another person to use your account, or attempt to avoid account restrictions by creating additional accounts.

2. Accounts, verification and security

You may be required to create an account to access certain features. Only one account is permitted per person unless Casinova Casino expressly agrees otherwise. You are responsible for choosing secure login details, keeping them confidential and notifying Casinova Casino promptly if you believe your account has been accessed without permission.

Casinova Casino may carry out identity, age, address, payment and other verification checks. You agree to provide documents or information reasonably requested for these checks. Verification may be required before deposits, withdrawals, game access or other account activity can be completed.

Information supplied during verification must be genuine, complete and not misleading. If information cannot be verified, is inconsistent, or indicates that an account may breach these terms or applicable requirements, Casinova Casino may restrict, suspend or close the account. Any review will be handled in accordance with applicable obligations.

You must not use the website for unlawful activity, fraud, money laundering, unauthorised payment activity, abuse of another person, or any activity that could harm the service or its users. You must not use automated tools, bots, scripts, software or technical methods designed to interfere with games, accounts, security or website operation.

Account closure and restrictions

You may ask to close your account or request a break from gambling through the available account or support processes. Casinova Casino may also suspend or close an account where it reasonably considers this necessary for security, compliance, responsible gambling, investigation, prevention of fraud, or enforcement of these terms.

3. Deposits, withdrawals and game play

Deposits must be made using a payment method that you are authorised to use. You must not deposit funds from a source that belongs to another person or use payment details without permission. Payment transactions may be subject to checks, processing requirements, limits and fees disclosed during the transaction.

You should only deposit money that you can afford to lose. A deposit is not a loan, investment or guarantee of winnings. You remain responsible for reviewing transaction details before confirming a payment and for keeping your payment account secure.

Withdrawal requests may be subject to account verification, payment checks, applicable limits and any specific terms shown when the request is made. Where reasonably possible, withdrawals may be returned through an approved method connected with your account. Additional information may be requested before funds are released.

Games are provided for entertainment and are subject to the relevant game rules. Results are determined by the game systems and applicable randomisation processes. You should review the rules, stake information and any displayed instructions before playing. Once a game has started, a wager may not be cancelled except where the relevant rules or a technical correction allow it.

If a technical error, system failure, communication issue or other malfunction affects a game or transaction, Casinova Casino may take reasonable steps to correct the error. This may include voiding affected activity or restoring an account to the position that applied before the error, where appropriate. You must not knowingly take advantage of an error.

Account balances and irregular activity

You must not use the service to disguise the source of funds or to move funds in a way that is unrelated to genuine use of the gaming service. Activity may be reviewed where it appears unusual, unlawful, fraudulent or inconsistent with these terms. Casinova Casino may delay, restrict or decline a transaction while checks are completed.

4. Promotions, responsible gambling and privacy

Promotions, bonuses, rewards and campaigns are subject to their own terms. These may include eligibility rules, time limits, wagering or playthrough conditions, game restrictions, maximum values, payment requirements and rules against abuse. You should read the applicable promotional terms before accepting or using an offer.

Casinova Casino may withdraw, change or refuse a promotion where permitted by its specific terms. It may also withhold a promotional benefit where it reasonably believes that an offer has been obtained through error, collusion, multiple accounts, misleading information, automated activity or other abuse.

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Set a budget before playing, keep track of your time and spending, and do not chase losses. Never gamble when you are distressed, under the influence of alcohol or drugs, or unable to make clear decisions.

Tools and support options may be available to help you manage your gambling. These can include deposit or spending controls, time reminders, temporary breaks, self-exclusion and access restrictions. You can also seek independent help from an appropriate Australian gambling support service. If gambling is affecting your finances, relationships, work or wellbeing, stop playing and seek support.

Privacy and communications

Personal information is handled in accordance with the applicable Privacy Policy and privacy laws. Information may be collected and used to provide services, process transactions, verify identity and age, maintain security, meet legal obligations, improve the website and communicate with you about your account or relevant services.

You are responsible for ensuring that the contact and account information you provide remains accurate. Electronic notices, website messages and updated terms may be used to communicate important information about your account, transactions, services or legal obligations.

5. Website use, liability and general provisions

The website may contain links, software, content or services provided by third parties. Casinova Casino does not necessarily control those third parties and is not responsible for their separate terms, availability, security or content. You should review third-party terms before using an external service.

The website and its content are provided subject to availability. Casinova Casino will take reasonable steps to maintain the service but cannot guarantee that the website, games, payment functions or communications will always be uninterrupted, error-free, secure or available on every device or network.

To the extent permitted by law, Casinova Casino is not responsible for loss caused by events outside its reasonable control, interruptions to networks or payment services, device or software problems, unauthorised access resulting from your failure to protect account details, or your breach of these terms. Nothing in these terms excludes or limits a right or remedy that cannot lawfully be excluded or limited.

You must not copy, reproduce, modify, publish, distribute, reverse engineer or commercially exploit website content or systems without permission. You must not upload harmful code, interfere with the website, attempt to bypass security, or use the service in a way that may damage Casinova Casino or another user.

If any part of these terms is found to be invalid or unenforceable, that part will be read down or removed to the extent required, and the remaining terms will continue to apply. A failure to enforce a right immediately does not mean that the right has been waived.

These terms are governed by the laws that apply to the relevant service and jurisdiction, subject to any mandatory consumer protections or other rights that cannot be excluded. Any dispute should first be raised through the available account or support process so that it can be reviewed and resolved where possible.

For questions about these Terms & Conditions, account restrictions, transactions or responsible gambling tools, use the support options displayed on the Casinova Casino website. Before contacting support, include enough account or transaction information to help identify the matter, but do not share your password or other confidential security details.