Cookies Policy | Casinova Casino

What are cookies?

Cookies are small text files that a website places on your computer, mobile phone, tablet or another internet-connected device. They allow the website to recognise a device, remember certain information and provide a more consistent experience. Cookies may be placed by Casinova Casino or by carefully selected third parties that provide services for the website.

Some cookies are stored only while your browser is open. These are often called session cookies and usually expire when you close your browser. Other cookies remain on your device for a defined period or until you remove them. These are known as persistent cookies. Similar technologies may include pixels, tags, local storage and software development tools. This policy uses the word cookies to cover these technologies where appropriate.

Cookies do not normally contain information that directly identifies you by name. However, information collected through cookies may be linked with other information you provide, such as account, device or usage information. We handle this information in accordance with our Privacy Policy and applicable Australian privacy requirements.

Why we use cookies

To make the website function correctly and support account, login and security features.
To remember selections, preferences and information entered during a visit.
To understand how visitors use the website and identify areas that may need improvement.
To help detect suspicious activity, prevent fraud and protect the website and its users.
To deliver content, promotions or advertising that may be more relevant, where permitted and where consent is required.
To measure the performance of marketing campaigns and understand how visitors reach the website.

Types of cookies we may use

Strictly necessary cookies

These cookies are required for core website functions. They may support navigation, account access, session management, authentication, security checks, responsible gambling tools and the delivery of pages or services you request. Without these cookies, parts of the website may not work properly. Because they are needed for the website to operate, they generally cannot be switched off through standard preference tools.

Preference and functionality cookies

These cookies remember choices you make so that the website can provide a more convenient experience. For example, they may remember language, display or consent preferences, or help maintain information during a form or account process. If you reject these cookies, some preferences may not be retained and you may need to enter the same information again.

Analytics and performance cookies

Analytics cookies help us understand how visitors interact with the website. They may collect information such as pages viewed, links selected, time spent on a page, browser type, device category and general location information. This information is generally used in an aggregated or pseudonymised form to monitor performance, troubleshoot problems and improve website design, content and usability.

Advertising and marketing cookies

Where used and legally permitted, marketing cookies may help us and our service providers understand visits that follow an advertisement or marketing communication. They may be used to measure campaign performance, limit repeated advertising or show content that is more relevant to your interests. We will seek consent for these cookies where required. Refusing them should not prevent you from using core website functions.

Security, compliance and fraud-prevention technologies

Some cookies and similar technologies help protect accounts, transactions and website systems. They may help identify unusual activity, limit automated abuse, support identity or age-related checks and meet legal, regulatory or operational requirements. These technologies may operate even when other cookie categories have been declined if they are necessary to provide a secure and lawful service.

Third-party cookies and services

Some features may be provided by third-party suppliers, such as analytics, security, payment, customer support, advertising or content services. These suppliers may place or access cookies and may process information in accordance with their own privacy notices. Casinova Casino does not control every cookie used by an external website or service, so you should review the relevant third party's information before using that service.

Third-party services may process information outside Australia. Where personal information is disclosed or handled overseas, we take steps that are appropriate in the circumstances and consistent with applicable privacy obligations. The availability and use of particular third-party services may change over time, and this policy may be updated to reflect those changes.

Links to external websites, social media services or other platforms may also use their own cookies. Once you leave the Casinova Casino website, the privacy and cookie practices of the external service will apply. We encourage you to read the relevant terms and policies before providing information or continuing to browse.

Managing your cookie choices

When you first visit the website, a cookie banner or preference tool may allow you to accept, reject or customise non-essential cookies. You can change your selections at any time by returning to the cookie preference tool, where available. Your choices may be stored in a preference cookie so that we do not ask you again each time you visit.

You can also manage cookies through your browser settings. Most browsers allow you to view stored cookies, block all or some cookies, delete cookies when you close the browser, or receive a notification before a cookie is placed. Instructions vary between browsers and devices, so you should refer to the relevant browser or device provider for guidance.

Blocking all cookies may affect website navigation, account access and other essential functions.
Deleting cookies may remove saved preferences and require you to repeat certain selections.
Cookie controls usually apply only to the browser or device on which they are set.
If you use more than one browser or device, you may need to set your preferences separately.
Some cookies may be necessary for security, fraud prevention or legal compliance and may not be optional.

You may also be able to control interest-based advertising through settings provided by your device, browser or relevant advertising services. Opting out of targeted advertising does not necessarily mean that you will receive no advertising. It may mean that advertisements are less tailored to your interests.

Privacy, updates and contact

Information collected through cookies may include an internet protocol address, device and browser details, approximate location, pages visited, referral information, interaction data and cookie identifiers. Depending on the circumstances, this information may be personal information under Australian privacy law. We use and retain information in line with our Privacy Policy, our legal obligations and our legitimate operational needs.

We do not use cookies to remove your responsibility to protect your account or device. You should keep your login details confidential, use appropriate security settings and avoid accessing gambling services on an unsecured or shared device where possible. If you notice unusual account activity, follow the available account security process and contact Casinova Casino through the support channel made available on the website.

We may update this Cookies Policy from time to time to reflect changes in technology, website functionality, legal requirements or our service providers. When we make a material change, we may provide notice through the website or another suitable method. The updated version will apply from the date it is published, unless a different effective date is stated.

If you have a question about this policy, your cookie preferences or the way information is handled, please use the contact or support options displayed on the Casinova Casino website. We will handle privacy-related enquiries in accordance with our Privacy Policy and applicable Australian law.

Acceptance of this policy

By using the website after reviewing this Cookies Policy, you acknowledge the use of cookies and similar technologies as described here. Your consent choices will be respected where consent is required. You can withdraw or change consent for optional cookies at any time through the available preference controls, although this will not affect processing that occurred before your choice was changed.