Responsible Gaming

Casinova Casino is committed to promoting a safer and more informed gambling environment. Gambling should be an entertaining activity, not a way to make money, solve financial problems or escape personal difficulties. Before you play, understand the risks, set limits that suit your circumstances and only gamble with money you can afford to lose.

Casinova Casino holds a PAGCOR licence and a Curaçao Gaming Licence, and protects all account and transaction data with 256-bit SSL encryption.

Gamble responsibly

Gambling involves risk, and there is no guaranteed way to win. Every game is based on chance or other conditions that can result in a loss. Past results do not predict future outcomes, and a win does not mean that another win is more likely. Avoid treating gambling as an investment, an income source or a method of recovering money that has already been lost.

Responsible gambling means making deliberate choices before and during your play. Decide how much time and money you are comfortable spending, and keep within those boundaries. Your gambling should remain affordable after essential costs such as housing, food, bills, education, transport and other financial commitments have been covered.

Set a spending limit before you start and do not increase it while playing.
Set a time limit and take regular breaks away from the screen.
Keep gambling funds separate from money needed for everyday expenses.
Never borrow money, use credit or sell possessions to gamble.
Do not chase losses by increasing bets or playing for longer.
Avoid gambling when you are upset, stressed, tired or under the influence of alcohol or other substances.
Think of losses as the cost of entertainment, not money that must be won back.
Keep your account and payment methods secure and do not allow other people to use them.
Talk openly with someone you trust if gambling is becoming difficult to control.

Taking a break can help you check whether gambling is still enjoyable and affordable. If you are uncertain about your gambling, stop playing and review your activity before deciding whether to continue. You can contact Casinova Casino through the available support channels to ask about account controls, breaks or other safer gambling options.

Setting limits and taking a break

Limits can help you manage the amount of money and time you spend gambling. Depending on the options available on your account, you may be able to request controls relating to deposits, losses, wagering, session time or account access. Read the information provided when selecting a limit and choose an amount that is realistic for your personal circumstances.

Financial limits

A financial limit is intended to help prevent spending beyond a planned amount. Set your limit before gambling and do not rely on changing it when you are emotional or trying to recover losses. A limit is not a guarantee that you will win, and it should not be viewed as permission to spend the full amount. Only use money that is genuinely available for entertainment.

Time limits and breaks

Long sessions can make it harder to notice how much time or money has been spent. Use reminders, breaks or session controls where available. Move away from the device, attend to daily responsibilities and return only if gambling remains appropriate. A short break can be useful, while a longer break may be more suitable if you are finding it difficult to stop.

Self-exclusion

If you want to stop gambling, you can ask about self-exclusion or account closure. Self-exclusion is a stronger restriction designed to prevent access for a selected period or until a required process has been completed. Before requesting self-exclusion, consider telling a trusted person and removing access to other gambling accounts or services as well. Do not create another account or ask someone else to gamble on your behalf.

Account controls may take effect according to the relevant process and conditions. If you have concerns about immediate access to gambling, stop using the service and seek support without delay. Casinova Casino cannot provide financial, medical or counselling advice, but support organisations may be able to help you understand your options.

Recognising signs of harm

Gambling can become harmful gradually. Some people may not recognise a problem until it has affected their finances, relationships, work, study, health or emotional wellbeing. Consider whether any of the following signs apply to you or someone close to you:

Spending more money or time gambling than you intended.
Trying to stop or cut back but being unable to do so.
Chasing losses or believing that a win is due.
Hiding gambling activity, losses or transactions from family and friends.
Borrowing money, missing payments or using essential funds to gamble.
Feeling restless, irritable or anxious when you cannot gamble.
Gambling to cope with stress, loneliness, sadness or other difficult feelings.
Neglecting work, study, family, health or other responsibilities.
Arguing with people close to you because of gambling.
Thinking about gambling frequently or planning your day around it.
Selling belongings or seeking additional money to continue gambling.
Feeling shame, hopelessness or distress because of gambling.

One sign may be enough to justify taking a break and talking to someone. You do not need to wait until a problem becomes severe before seeking help. Speaking with a trusted person, a qualified counsellor or an appropriate Australian support service can be a useful first step. Support is available for people who gamble as well as their partners, family members and friends.

If gambling is causing immediate danger, severe distress or thoughts of self-harm, contact emergency services or an urgent crisis support service in Australia. Your safety comes first. Casinova Casino is not an emergency or counselling service.

Support, privacy and underage gambling

If you would like help managing your gambling, seek independent support from a recognised Australian gambling-help organisation, a qualified health professional or a financial counsellor. These services can provide confidential information about gambling concerns, financial stress, relationships and practical steps for reducing harm. Use current official Australian resources to identify the service that best suits your needs and location.

You can also contact Casinova Casino through the support option available on the website to ask general questions about safer gambling tools, account restrictions or taking a break. Do not send sensitive personal or financial information through an unverified channel. We may need to follow account security and verification procedures before discussing account-specific matters.

Protecting young people

Gambling services are intended for adults who meet the applicable age and eligibility requirements. Minors must not create or use an account. Keep your login details private, use device security features and prevent children from accessing gambling websites or applications. Do not allow another person to use your account, even with your permission.

If you believe a minor has accessed an account or gambling service, stop the activity and contact support through the website. Casinova Casino may apply account checks and other safeguards where required. Responsible gambling also includes being considerate of people around you and avoiding gambling in situations where it could negatively affect children, family members or other vulnerable people.

Our shared responsibility

Safer gambling is a shared responsibility. Players should provide accurate information, follow account rules, use available controls and ask for help when needed. Casinova Casino aims to provide clear information about gambling risks and available account-management options, but no tool can remove all risk. Please make informed decisions, monitor your behaviour and stop if gambling is no longer affordable or enjoyable.

By choosing to gamble, you acknowledge that losses are possible and that responsible gambling practices are important. Review this information regularly, especially if your financial or personal circumstances change. If you are unsure whether gambling is right for you, the safest choice is not to gamble.