Privacy Policy

This Privacy Policy explains how Casinova Casino collects, uses, stores and protects personal information when players visit the website, create an account, use casino services or contact support. It is intended for players in Australia and should be read together with the website’s Terms and Conditions and other applicable notices.

Casinova Casino holds a PAGCOR licence and a Curaçao Gaming Licence, and protects all account and transaction data with 256-bit SSL encryption.

Information we collect

Casinova Casino collects information that is needed to operate an online casino service safely, provide account support and meet applicable legal and regulatory obligations. The information collected may vary depending on how a player uses the website, the services requested and the checks that may be required.

Account and contact details

When a player registers or contacts the casino, the site may handle details such as a name, date of birth, residential information, telephone details, email address, username, account preferences and records of communications. This information helps create and manage an account, respond to questions, provide important service messages and maintain accurate player records.

Identity and verification information

To confirm identity, age, eligibility or account ownership, the casino may request verification information and documents. These may include identity documents, proof of address, information about the source of funds or other information reasonably needed for security and compliance checks. Documents should only be submitted through the secure methods provided on the website or by support.

Payment and transaction records

The casino may process information connected with deposits, withdrawals, wagers, bonuses, refunds and other account transactions. Payment providers may handle payment details directly. The casino may receive information needed to confirm a transaction, prevent misuse, investigate disputes and keep financial records. Complete payment card details are not normally required to be stored by the casino when a payment provider processes the transaction.

Device, technical and usage data

When a player visits or uses the website, technical information may be collected, including an IP address, browser type, device type, operating system, language settings, approximate location, login information, pages viewed, referring website, session activity and security events. This information supports website operation, troubleshooting, performance monitoring, fraud prevention and the protection of accounts.

Cookies and similar technologies

The website may use cookies and similar technologies to remember preferences, keep sessions secure, understand website usage and improve the player experience. Some cookies are necessary for core features, while others may support analytics, personalisation or communications. Players can manage or remove cookies through their browser settings. Disabling certain cookies may affect how some website features work.

How we use personal information

Personal information is used only for appropriate and relevant purposes connected with providing, securing and improving the casino service. Depending on the circumstances, the casino may use information for the following purposes:

Creating, maintaining and administering player accounts.
Processing deposits, withdrawals and other transactions.
Providing casino games, account features and customer support.
Confirming identity, age, account ownership and eligibility.
Carrying out anti-fraud, anti-money-laundering, security and risk checks.
Detecting suspicious, unlawful, unauthorised or prohibited activity.
Meeting legal, compliance, taxation, record-keeping and responsible gambling obligations.
Investigating complaints, disputes, chargebacks and suspected breaches of the website’s terms.
Sending service communications about accounts, transactions, security, changes to policies or important website information.
Understanding website performance and improving services, functionality and user experience.
Sending marketing communications where permitted and where the player has provided an appropriate choice or consent.

The casino may use automated tools or manual review to identify unusual activity, verify information and protect the website and its players. These checks may result in requests for further information or temporary restrictions while an issue is reviewed. Information will not be used for purposes that are incompatible with the reasons it was collected unless permitted or required by law.

Marketing communications

Where marketing communications are sent, players may unsubscribe or change their preferences by using the relevant option in the message, through available account settings or by contacting support. Stopping marketing messages does not stop essential service communications, such as transaction confirmations, security notices or information about an account.

Sharing information

Personal information may be shared where reasonably necessary to provide the service or meet obligations. This may include sharing information with payment providers, identity and verification services, technology and hosting providers, customer support tools, fraud prevention services, professional advisers and other service providers working on behalf of the casino. Information may also be disclosed when required to respond to a lawful request, protect players or the website, investigate suspected wrongdoing, enforce applicable terms or protect legal rights.

Service providers are expected to handle information appropriately and only for relevant purposes. Information may be processed in Australia or another country where a service provider operates. Where information is transferred or accessed across borders, reasonable steps are taken to support its security and lawful handling.

Security, storage and retention

Reasonable technical, organisational and administrative measures are used to protect personal information against unauthorised access, loss, misuse, alteration and disclosure. These measures may include access controls, secure connections, authentication processes, monitoring, restricted staff access and procedures for handling security incidents. No website or electronic transmission can be guaranteed to be completely secure, so players should protect their passwords, use trusted devices and contact support promptly if they suspect unauthorised account activity.

Personal information is kept only for as long as reasonably needed for the purposes described in this Privacy Policy, unless a longer period is required or permitted. Some account, identity, transaction, security and communication records must be kept for a period required by law even after an account has been closed. When information is no longer needed, it may be securely deleted, anonymised or destroyed in accordance with applicable procedures.

Players are responsible for ensuring that information supplied to the casino is accurate, current and complete. If details change, players should update their account where that option is available or contact support so the information can be corrected. The casino may retain records of previous information where necessary for security, audit, dispute or legal purposes.

Children and age restrictions

The casino service is intended only for people who meet the applicable minimum age and eligibility requirements. The casino does not knowingly seek personal information from children. If a parent or guardian believes that a child has provided information, they should contact support so the matter can be reviewed and appropriate steps can be considered.

Links to other websites

The website may contain links or integrations provided by third parties. This Privacy Policy does not apply to websites or services that are operated independently by others. Players should review the privacy information of any third-party website before providing personal information or using its services.

Your privacy rights and how to contact us

Subject to applicable requirements and reasonable verification of identity, players may ask to exercise rights relating to their personal information. These rights may include requesting access to personal information held about them, asking for inaccurate or incomplete information to be corrected, requesting deletion of information where it is no longer needed or where deletion is otherwise available, and withdrawing consent to marketing communications.

To exercise a data right or ask a privacy question, email support@casinova-casino.wtf. Please explain the request clearly and provide enough information for the relevant account to be identified. For security, additional information may be requested to verify identity before a request is completed. This helps prevent personal information from being disclosed or changed without authorisation.

Access: ask what personal information is held and, where appropriate, request a copy or explanation of how it is used.
Correction: identify information that is inaccurate, incomplete or out of date and ask for it to be corrected.
Deletion: ask for personal information to be deleted where there is no continuing reason or legal requirement to retain it.
Marketing consent: withdraw consent or opt out of promotional communications while continuing to receive essential account and service messages.

A request may be limited or declined where fulfilling it would conflict with a legal obligation, security requirement, fraud prevention measure, dispute investigation, record-keeping duty or another lawful and relevant purpose. Some information may also need to be retained after a deletion request. If a request cannot be completed in full, the reason will be explained where appropriate.

Changes to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, legal requirements or privacy practices. The current version will be made available on the website, together with its effective date where applicable. Players should review this page periodically. Continued use of the website after an update may indicate acceptance of the revised policy where that is permitted.

If you have questions about this Privacy Policy, believe your personal information has been handled incorrectly or need help with a privacy request, contact support@casinova-casino.wtf.